ax-lightness – Highest precision in the lightweight composite sector. When you use a product from ax-lightness you truly feel the quality of our components made in Creußen, Germany that are characterized by excellent stability and lowest possible weight.

Accidents and falls can result in damages due to the high forces of impact. This affects functionality and in some cases even the safety of ax.components.

For this reason in 2011 we introduced our CrashReplacement programme for first owners (the person who bought the product from us or one of our distributors) that covers all parts for a period of four years from the date of purchase. CrashReplacement means: It doesn't matter whether you had a hard fall or an accident, whether your ax-lightness product is no longer in working order due to excess stress, or whether for any other reason the functionality of the part or your safety is compromised, ax-lightness will give you a discount of up to 30% off the purchase price for a new part. We will still meet our warranty obligations at no cost if the damage is already covered by our warranty. We will repair the damage for you if repairing the damage not covered by warranty is less expensive than CrashReplacement. We offer this service so that you can enjoy your high-quality carbon components again as quickly as possible.

We reserve the right to inspect damage and decline CrashReplacement if we determine that the damage was caused wilfully, through improper use or if the damage is only of an optical nature.

Terms and conditions of CrashReplacement

CrashReplacement works like this:

•    The damaged part can only be replaced by an identical part.
•    CrashReplacement can only be claimed within a period of four years after the date of purchase by the first buyer.
•    In the first two years after purchase the discount is 30%; in the third and fourth year 20%.
•    CrashReplacement does not cover wilfully caused damage or damage as a result of improper use.

To claim CrashReplacement simply send the damaged item with a complete damage report and a copy of the invoice to ax-lightness. Please note: The end customer, not the dealer, must send in the item!

Please clearly and concisely describe how the damage was caused. This information is important so that we can use it as a reference point when we inspect the parts.

CrashReplacement is a voluntary service from ax-lightness. We reserve the right to make changes to these terms and conditions.